Employment Opportunities at SDC
National Sales Associate
JOB DESCRIPTION: Reporting directly to the National Sales Manager (NSM), the ideal candidate is a
self-motivated and driven sales professional with a passion for excellence. The role is
part of an energetic team responsible for driving profitable revenue growth of SDC
architectural door hardware, access control and security industry business solutions.
The role delivers results by maintaining and expanding the reseller customer base
(hardware and security dealers/integrators and distributors) through leadership and
cross-functional collaboration with Marketing, Product Management, Customer Support and
Manufacturing. The role requires a detail oriented, strategic, and analytical individual
with the ability to think outside the box while being responsible for developing and
executing sales strategy to achieve growth and profitability goals.
Position required to be performed onsite at factory headquarters.
- 3+ years sales or specification experience including leadership experience; Industry specific experience required
- Thorough working knowledge of mechanical and electronic access control hardware and security solutions.
- Strong knowledge of openings industry in regards to mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
- Basic understanding of locksmith industry, security system integration and related components
- Lead I&D role for all trade show exhibits: responsible for pre and post-show logistics for all trade show exhibits – includes packaging, inspection, staging and coordination of ship dates
- Nationwide
- Position requires up to 65% travel
- Frequent travel outside employee’s local area and overnight
MACHINE OPERATOR
Job Description Use of heavy machinery to complete manufacturing and disassembling, troubleshoot,
perform preventive maintenance as required. Responsible for set up equipment, loading
material and operate machinery such as drill press, punch presses, saws, mills, latches,
and CNC Mill (Fadal Dual 4th Axis) and (HAAS 4th Axis) while monitoring and optimizing
efficiency maintain machinery and performance quality checks.
Position required to be performed onsite at factory headquarters.
- Reads work orders, follows production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.
- Reads blueprint or job order for product specifications such as dimensions and tolerances.
- Operator tools in order to aid in the manufacturing process.
- Inspects finished pieces visually and using precision measuring devices.
- Ability to read and follow quality system procedures.
- Positions and secures workpiece in holding device, machine table, chuck, centers, or fixtures.
- Moves controls to position tool and work piece in relation to each other, and to set specified feeds, speeds, and depth of cut.
- Observes operations of machine and verifies conformance of machined work piece to specifications
- Recommends measures to improve production methods, equipment performance, and quality of product
- Perform periodic checks on equipment, troubleshoot, solve problems as detected.
- Assists in maintaining time and production records
- Follow and use ISO procedures along with company safety rules and regulations.
Send resume to Dalton@sdcsecurity.com
Eastern Regional Sales Manager
ME, VT, MA, NH, CT, RI, NY, NJ, DE, E. PA, MD, VA, Washington DC, AL, GA, E. TN, FL,
NC, SC and Puerto Rico
Position Summary Reporting directly to the Vice President Sales the ideal candidate is a self-motivated, driven sales professional with a passion for excellence. The Eastern Regional Sales Manager is part of an energetic team responsible for driving profitable revenue growth of SDC architectural door hardware, access control and security industry business solutions. The role delivers results by maintaining and expanding the reseller customer base (hardware and security dealers/integrators, reps and distributors) through leadership and cross-functional collaboration with Marketing, Product Management, Customer Support and Manufacturing. They are detail oriented, strategic and analytical with the ability to think outside the box while being responsible for developing and executing sales strategy to achieve growth and profitability goals and forecasts for their region to Security Dealers, Integrators, and the distribution channel.
Responsibilities
- Proactively manage and support SDC’s independent sales organizations (ISO) within the region.
- Proactive demand creation at multiple levels independently or in concert with SDC ISO’s with focus on architectural engineers, security consultants, spec-writers, distributors, system integration, installing dealers, locksmith, end-users.
- Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
- Develops and increases sales revenue to meet assigned targets by contributing regional sales information, forecasting and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Becomes actively involved in a new reseller’s, ISO’s, including non-direct buy influencers by providing sales orientation; coordinates, assists and leads in sales product training programs.
- Acts as a resource to resellers and ISO’s in contract opportunities and proposals.
- Attends trade shows; assists with the planning of sales exhibits; participates in education and training conferences on selling and marketing programs.
- Keeps informed of new products, services and other general information of interest to customers.
- Checks on competitive activity and develops new methods of attaining resellers and assisting resellers in attaining new accounts.
- Troubleshoots problems regarding products provided; answers questions from resellers and handles complaints to ensure a high level of customer satisfaction is maintained.
- Provides comprehensive reports to the Vice President and Executive Management as required.
- Communicates and collaborates, participates and attends meetings with Marketing, Sales and Product teams at SDC Camarillo facility on a regular basis.
- Performs other job-related duties and responsibilities as may be assigned from time to time.
Regional Sales Manager Skills and Qualifications:
Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills,
Performance Management, Building Relationships, Emphasizing Excellence, Negotiation,
Results Driven, Sales Planning, Solutions Selling, Managing Profitability, Business
Acumen.
Position required to be performed onsite at factory headquarters.
Position required to be performed onsite at factory headquarters.
Technical Skills
Thorough working knowledge of mechanical and electronic access control hardware and
security solutions. Adept/proficient with MS Office, email, electronic/online, and
mobile communication and work productivity tools. Ability to learn new programs.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the
“core” work hours of 8:00 a.m. to 5:00p.m.PST and must work 40 hours each week to
maintain full-time status. Evening and weekend work may be required as job duties
demand.
Travel
This position requires up to 65% travel. Frequently travel is outside the employee’s
local area and overnight.
Required Education and Experience
- Bachelor’s degree in Sales, Marketing, Business or Technical field preferred
- 7+ years sales or specification experience including leadership experience; Industry specific experience preferred
- Strong knowledge of openings industry in regards to mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
- Basic understanding of locksmith industry, security system integration and related components
- Excellent verbal and written communication skills
- Strong customer focus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change at any time with or without
notice.
Send resume to Sales@SDCsecurity.com
Technical Product Support
Excellent opportunity for an experienced Technical Product Support professional with expertise in a high-volume call center environment to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The qualified candidate will have proven Technical Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.Reporting to the Vice President of Sales, the Technical Product Support professional will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.
Position required to be performed onsite at factory headquarters.
Essential responsibilities include:
- Maintain prompt and effective call response times and standards
- Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
- Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction
- 3 - 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
- Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
- Strong understanding of locksmith industry, security industry and related components
- Experience in the installation of low voltage access control hardware a plus
- Basic knowledge of electronic circuits, including relay logic an Ohm's law
- Excellent verbal and written communication skills
- Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
- Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
- Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
- Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools